Term and Conditions

Last Updated: October 2023

Welcome to Cozy Interior Sale (“we,” “our,” or “us”). By accessing our website at cozyinteriorsale.com and making a purchase, you agree to these Terms and Conditions. These terms are designed to create a transparent, respectful, and seamless experience—just like the furniture we curate for your home.

1. Acceptance of Terms

By using our website, you confirm that you are at least 18 years old and agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our site or services.

2. User Obligations and Responsibilities

As a valued user, you agree to:

• Provide accurate, current, and complete information during account creation and checkout.
• Use the website only for lawful purposes and not engage in fraudulent activity.
• Respect our intellectual property and not copy, reproduce, or misuse any content from the site.
• Accept responsibility for all activities under your account and maintain the confidentiality of your login credentials.

3. Product and Service Description

We take great care in presenting our collections—from Bar Carts to Dining Tables—with accurate descriptions, images, and specifications. However, slight variations in color, texture, or finish may occur due to screen settings or natural materials. If you have questions about a product, contact us before purchasing.

3.1 Custom and Made-to-Order Items

Customized furniture (e.g., configured to your specifications) is final sale and cannot be returned or exchanged, as noted in our Returns Policy.

4. Orders and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for reasons including stock availability, pricing errors, or suspected fraud.

4.2 Pricing and Payment

All prices are in US Dollars (USD). We accept Visa, MasterCard, JCB, and PayPal. Payment is processed securely at checkout. You authorize us to charge the total amount, including shipping and taxes, to your selected payment method.

4.3 Shipping and Delivery

We ship globally, except to certain remote regions and parts of Asia. Orders are processed within 1-2 business days. Delivery timelines vary:

• Standard Shipping (via DHL/FedEx): $12.95 flat fee; delivery within 10-15 business days after shipment.
• Free Shipping (via EMS): Available on orders over $50; delivery within 15-25 business days after shipment.

Delivery times are estimates and may be affected by customs or carrier delays. You will receive a tracking number once your order ships.

5. Returns, Exchanges, and Refunds

Your satisfaction is our priority. Please review our detailed Shipping & Returns Policy for full information. Key points:

• Most items can be returned or exchanged within 15 days of delivery if unused, in original packaging, and with proof of purchase.
• Non-returnable items include custom furniture, assembled furniture, opened upholstered items, and final sale products.
• Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item.
• Refunds are issued to the original payment method within 10 business days of receiving and approving the return. Original shipping fees are non-refundable.

6. Intellectual Property

All content on this website—including text, images, logos, product designs, and graphics—is the property of Cozy Interior Sale or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Cozy Interior Sale shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claim related to your purchase shall not exceed the price you paid for the product.

We are not responsible for delays or failures due to circumstances beyond our control, such as natural disasters, carrier issues, or customs delays.

8. Privacy and Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information in compliance with applicable laws.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Nebraska, United States. Any disputes shall be resolved in the courts located in Omaha, Nebraska. We encourage you to contact us first at [email protected] to seek an amicable resolution.

10. Changes to Terms

We may update these Terms and Conditions periodically. The latest version will always be posted on this page with the effective date. Continued use of the site after changes constitutes acceptance.

Thank you for choosing Cozy Interior Sale to be part of your home’s story. We are committed to ensuring your experience with us is as comfortable and beautiful as the furniture we curate.