Shipping Policy

At Cozy Interior Sale, we believe that furnishing your home should be a journey of joy and inspiration, free from worry. Just as we thoughtfully curate our collections—from elegant Bar Carts and sturdy Bookshelves to statement Dining Tables—we have designed our Shipping and Returns policies with the same commitment to clarity, care, and your complete satisfaction.

Our Shipping Policy: Bringing Your Vision Home

We are delighted to serve a global community of style-conscious home curators. Please note, we are currently unable to ship to a few remote regions and parts of Asia.

Order Processing & Delivery Timelines

Once your order is placed, our team carefully prepares your items with intention.

• Order Processing: All orders are processed within 1-2 business days.
• Shipping Options & Timelines:
  1. Standard Shipping: Shipped via DHL or FedEx.
     • Delivery within 10-15 business days after shipment.
     • A flat shipping fee of $12.95 applies.
  2. Free Shipping: Available on orders over $50, shipped via EMS.
     • Delivery within 15-25 business days after shipment.

Our Returns & Exchanges Policy: Your Satisfaction, Guaranteed

We stand behind the quality and design of every piece. If your purchase isn’t perfect for your space, here is our straightforward process.

1. Policy Overview & Eligibility

You may return or exchange most items within 15 days of the delivery date, provided they meet the following conditions:

• Item is in its original, unused, and undamaged condition.
• Item is in the original packaging, with all parts, accessories, and manuals.
• You have the original proof of purchase (order number/invoice).

2. Non-Returnable Items (Final Sale)

To ensure the health, safety, and integrity of our products for all our customers, the following items are considered final sale and cannot be returned or exchanged:

• Custom or Made-to-Order Furniture: Any item configured to your specific specifications at purchase.
• Opened or Used Upholstered Items: For hygiene reasons, any chair, bench, or stool with fabric or leather seating that has been unpackaged and used.
• Clearance or Final Sale Items: Any product marked “Final Sale” on its product page or at checkout.
• Assembled Furniture: Any item fully assembled after delivery, due to the risk of damage during disassembly.

This policy reflects our commitment to balancing flexibility with the practicalities of furniture retail for the discerning home curator.

3. Step-by-Step Return & Exchange Process

1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with the subject line “Return/Exchange Request” and your order number.
2. Receive Instructions: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Returns without an RMA cannot be processed.
3. Package Your Item: Carefully repack the item in its original, sturdy packaging with all components and paperwork.
4. Ship the Item: Send the package to the address we provide using a trackable and insured shipping service. The customer is responsible for return shipping costs unless the return is due to our error or a defective item.
5. Inspection & Processing: Once received, our team will inspect the item (typically within 5 business days) and notify you via email regarding the status of your refund or exchange.

4. Refund Timeline & Method

Upon approval of your return:

• Timeline: Refunds are processed to your original payment method within 10 business days of us receiving and approving the returned item.
• Method: Refunds are issued to the original Visa, MasterCard, JCB, or PayPal account used. Your bank or payment processor may take additional time to post the credit.
• Deductions: Original shipping fees are non-refundable. A restocking fee may apply to large/heavy items (e.g., Beds, Dining Room Sets, Dressers), which will be communicated during the return authorization.

5. Exchange Process

To exchange for a different size, color, or product:

1. Follow the standard return process to send back the original item.
2. Once approved, you will receive a store credit or promo code for the item’s value (minus any fees).
3. Use this credit to place a new order. Price differences and new shipping costs will apply.

For a quicker resolution, you may place the new order immediately and process the return concurrently. Contact us to discuss the best option.

6. Damaged or Incorrect Items

If your item arrives damaged or is incorrect, contact us at [email protected] within 48 hours of delivery. Provide your order number and clear photos of the packaging and item. We will arrange a replacement, partial refund, or prepaid return label at no cost to you.

Thank you for choosing Cozy Interior Sale to be part of your home’s story. We are committed to ensuring your experience with us is as comfortable and beautiful as the furniture we curate.