Returns & Exchanges

At Cozy Interior Sale, we believe that creating your dream home should be a seamless and joyful experience. Just as we curate our Bakers’ Racks, Bedroom Furniture, Dining Tables, and Home Office Furniture with intention and care, we approach our Returns & Exchanges policy with the same dedication to transparency and thoughtful service. We stand behind the quality and design of every piece we offer.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, your item must be:

• In its original, unused, and undamaged condition.
• In the original packaging, including all parts, accessories, and manuals.
• Accompanied by the original proof of purchase (order number/invoice).

Non-Returnable Items

To ensure the health, safety, and integrity of our products for all our discerning customers, the following items are final sale and cannot be returned or exchanged:

• Custom or Made-to-Order Furniture: This includes any item specified as custom-configured at the time of purchase.
• Opened or Used Upholstered Items: For hygiene reasons, any chair, bench, or stool with fabric or leather seating that has been unpackaged and used is not eligible.
• Clearance or Final Sale Items: Any product marked as “Final Sale” on the product page or during checkout.
• Assembled Furniture: Any item that has been fully assembled after delivery cannot be returned due to the risk of damage during disassembly and repackaging.

*This policy is designed with the style-conscious home curator in mind, balancing flexibility with the practicalities of furniture retail.

2. Step-by-Step Return & Exchange Process

1. Initiate Your Request: Within 15 days of delivery, contact our customer support team at [email protected]. Use the subject line “Return/Exchange Request” and include your order number.
2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns shipped without an RMA number cannot be processed.
3. Package Your Item: Carefully repack the item in its original, sturdy packaging. Include all components and paperwork.
4. Ship the Item: Send the package to the address we provide. We recommend using a trackable and insured shipping service. The customer is responsible for return shipping costs unless the return is due to our error or a defective item.
5. Inspection & Processing: Once received at our warehouse, our team will inspect the item (typically within 5 business days). We will notify you via email about the status of your refund or exchange.

3. Refund Timeline & Method

Upon approval of your return:

• Timeline: Refunds will be processed to your original payment method within 10 business days of us receiving and approving the returned item.
• Method: The refund will be issued to the same Visa, MasterCard, JCB, or PayPal account used for the original purchase. Please note that your bank or payment processor may take additional time to post the credit to your account.
• Deductions: Original shipping fees are non-refundable. A restocking fee may apply to large or heavy items (e.g., Beds, Dining Room Sets, Dressers), which will be clearly communicated during the return authorization process.

4. Exchange Process

To exchange an item for a different size, color, or product:

• Follow the standard return process to send back the original item.
• Once the return is approved, you will receive a store credit or a promo code for the value of the returned item (minus any applicable fees).
• Use this credit to place a new order for your desired item. Please note that price differences and new shipping costs will apply.

For expedited service, we often recommend placing the new order immediately and processing the return concurrently. Contact us to discuss the best option for you.

5. Return Request Email Template

To help you get started, here is a template you can use to contact us:

6. Damaged or Incorrect Items

If your item arrives damaged or is incorrect, please contact us at [email protected] within 48 hours of delivery. Provide your order number and clear photographs of the packaging and the damaged/incorrect item. We will arrange a replacement, partial refund, or prepaid return label at no cost to you.

Thank you for choosing Cozy Interior Sale to be part of your home’s story. We are committed to ensuring your experience with us is as comfortable and beautiful as the furniture we curate.