Welcome to the Cozy Interior Sale FAQ page! We’re here to make your furniture shopping experience seamless and transparent. Below, you’ll find answers to the most common questions about our products, delivery, payments, and more. Can’t find what you’re looking for? Our friendly customer support team is always ready to help.

Quick Tip: Our target customer is the style-conscious, value-driven individual who loves blending global design trends with the comfort of home. We offer curated, functional, and statement-making furnitureā€”from bakers’ racks to complete bedroom setsā€”with a focus on transparent global delivery.

šŸ“¦ Delivery & Shipping

Where do you ship to?
We proudly offer global delivery to bring stylish furniture right to your doorstep! However, please note that delivery to some remote areas and specific parts of Asia may not be available at this time. Based in Omaha, we bridge international style with local convenience.
What are my shipping options and costs?
We offer two clear shipping methods to fit your timeline and budget:

1. Standard Shipping (Fastest): $12.95
– Carriers: DHL or FedEx
– Processing Time: 1-2 business days after order confirmation.
– Transit Time: 10-15 business days after shipment.
– Best for: Priority delivery with full tracking.

2. Free Shipping (Value): FREE on all orders over $50
– Carrier: EMS
– Processing Time: 1-2 business days after order confirmation.
– Transit Time: 15-25 business days after shipment.
– Best for: No-rush deliveries on everything from bar stools to complete bedroom sets.
How long will my order take to arrive?
Your delivery journey begins with 1-2 business days of order processing. After that:
– Standard Shipping: 10-15 business days after shipment.
– Free Shipping: 15-25 business days after shipment.
You’ll receive a tracking number via email once your item ships, so you can follow its journey in real-time.
Are there any hidden costs or import duties?
We believe in total transparency. The price you see at checkout is what you pay (plus any applicable local taxes or import duties, which are determined by your country’s customs regulations). We do not add any hidden fees.

šŸ’³ Payments & Orders

What payment methods do you accept?
We accept all major payment methods for your convenience: Visa, MasterCard, JCB, and PayPal. All payments are securely processed.
When will my credit card be charged?
Your card will be charged once your order is confirmed and payment is authorized. This typically happens immediately upon order placement.
Can I modify or cancel my order after placing it?
To ensure speedy processing, orders enter our fulfillment system quickly. Please contact us immediately at [email protected] if you need to modify or cancel an order. We will do our best to accommodate your request if the order has not yet entered the processing stage.

šŸ›‹ļø Products & Quality

What kind of furniture do you sell?
We specialize in curated, functional, and stylish furniture that makes a statement. Our collections include: Bakersā€™ Racks & Pantry Cabinets, Bar Furniture, Bedroom Furniture (Beds, Dressers, Benches), Dining Sets, Home Office Furniture, Bookshelves, Chairs, Console Tables, and more. Each piece is selected for its design and value.
How is my furniture packaged for shipping?
Every item is packed with utmost care in our warehouse to ensure it arrives safely at your home, no matter the distance. We use high-quality packaging materials and work with trusted carriers (DHL, FedEx, EMS) to protect your furniture during its global journey.

ā†©ļø Returns & Refunds

What is your return policy?
We want you to be confident in your choices. If an item isn’t quite right, you have 15 days from the date of delivery to initiate a return. For full details on eligibility, condition requirements, and the process, please visit our dedicated Returns & Refunds page.
Who pays for return shipping?
Details regarding return shipping costs and procedures are outlined on our Returns & Refunds page. We aim to make the process as simple and fair as possible.
How long does a refund take?
Once we receive and inspect the returned item, we will process your refund. The time it takes for the refund to appear in your account depends on your payment method and financial institution, but we initiate the process promptly.

šŸ” Account & Support

How do I contact customer support?
We’re here to help! For any questions about your delivery, order, or our products, please reach out to us at [email protected]. We strive to respond to all inquiries within 1-2 business days.
Where is Cozy Interior Sale located?
Our home base is in Omaha, Nebraska, USA, but our style reaches globally! You can find us at:
Cozy Interior Sale
2321 Snowbird Lane, Omaha, US 68102

Still Have Questions?

Our team is dedicated to providing you with a seamless and exciting furniture shopping experience. Don’t hesitate to contact us for personalized assistance.

Email: [email protected]

Thank you for choosing Cozy Interior Sale to help create the home you love.

Bringing global style home.

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